I CAN NO LONGER LOG IN TO MY RUBIES.COM ACCOUNT, WHERE CAN I PURCHASE PRODUCTS WHOLESALE?
Rubies.com is no longer a directly shopable website and only functions as an informational hub. In order to make purchases you will need to create an account on our new wholesale platform, NuORDER. Below are the steps to get you started:
1. Contact your sales rep or reach out to email@example.com
2. Once your information has been processed, you will receive
an email from firstname.lastname@example.org to finish setting up your account
3. Login and browse our amazing catalog of costumes,
accessories, décor & more!
HOW DO I TRACK PAST ORDERS NOW THAT THE SITE IS NO LONGER SHOPPABLE?
The removal of shop-ability on this site has no effect on past orders. All orders placed before January 3rd, 2024 are on track to be delivered with no issues. Please contact us at email@example.com if your delivery has not been received within the proper dates.
How Can I Choose The Right Size For Me?
Rubies has created a universal sizing system, allowing you to easily decide the best size for you by referring to our Size Guides. To see a breakdown of our sizing, visit the Size Charts page.
I'd like to purchase an item, how can I buy directly from Rubies?
All our physical store locations have been closed. We currently only sell wholesale but our products can also be found at the physical and online retailers noted on the Where to Buy Retail page.
To purchase wholesale, visit the How to Purchase Wholesale page for steps on how to set up a NuORDER account.
THERE IS AN ISSUE WITH MY AMAZON ORDER
Please note Rubies is a manufacturer. For your Amazon inquiry you will need to reach out to either Amazon directly or the seller showing on the "sold by" portion of your Amazon order. There should be an option within the order itself on Amazon to "Contact Seller".
MY COMPANY IS BASED OUTSIDE THE UNITED STATES AND I'D LIKE TO OPEN AN ACCOUNT
To setup an account outside of the North American region, please reach out to firstname.lastname@example.org and we will happily assist.
THERE IS AN ISSUE WITH MY PRODUCT
Please reach out via e-mail to our team who handles consumer purchases at email@example.com and they will be able to assist.
I PURCHASED FROM A DIFFERENT RUBIES.COM WEBSITE AND HAVE NOT RECIEVED THE PRODUCT
NuORDER is the only place you can purchase wholesale through Rubies. If you have purchased from any imitation website please reach out to AAziz@rubies.com so we can resolve these issues.